Without a doubt, job security for lawyers in private
practice depends on a steady stream of clients. As a result, business
development is just about the most important thing attorneys can do for their
careers. Despite its importance, business development remains a scary and
foreign proposition to many lawyers. But rest assured, client development is
not rocket science. We've got some tips for demystifying the process. And it's
never too early or too late in your career to build a client base.
First, despite popular belief, client development is not
simply about being a good schmoozer. In fact, the first and foremost rule of
client development is just to be an excellent lawyer. It sounds too simple, but
if you sat down and thought about it, you'd probably realize that some of most
undynamic attorneys you know actually have the biggest books of business. The
reason? Attorneys get most of their new matters from existing clients. That
means if you do a stellar job on one matter, chances are that client will send
you another even if they've never played a round of golf with you.
Therefore, after each piece of work you handle for an existing client, solicit
and respond to client feedback. You can do this even if you're a junior
attorney. Ask them how you helped them and if there are any ways you can
improve your service the next time around. The client will be impressed that
you care enough to ask. Indeed, this is why client surveys -- whether informal
or highly methodical -- are increasingly used by law firms.
Second, even when you don't have an active matter for a particular client, stay
in touch. During economic down times like the one we're experiencing now, take
time to visit clients at their businesses. Meet with key employees and find out
how decisions are made there. (If you're a young associate, this goes for you
too -- bond with people in company at your level. They'll move up the ranks as
you do.) Ask the client what's working for them and what's not, where they see
their business in one, two and five years, and ask about their existing legal
services -- both in-house and outside counsel -- and whether they're satisfied.
In addition, keep in touch with holiday cards and even birthday cards. Just like
you, clients are people and like to know that someone takes a sincere interest
in them. Similarly, if you see a relevant article in the paper -- maybe about a
legal or business development -- send it to your client with a brief note
(something as simple as "Thought this would interest you.").
With respect to potential clients, don't network only with those individuals who
you think will directly hire you. Instead, cultivate relationships with
bankers, accountants, consultants and other professionals who are in a position
to refer their own clients to you for legal services. Be sure to appropriately
thank anyone who has sent you business. (It can be anything from a nice
thank-you note to a gift certificate to referring business back to them.) A big
part of client development is relationship building.
Of course, traditional client development methods work too. So carve out some
non-billable time to give speeches, write articles, cater an informational
breakfast in your office or take a client out to dinner. The idea is simply to
find ways to highlight your legal expertise -- something clients highly value.
As we've said, client development is not rocket science. Put yourself in a
client's shoes -- what could attorneys do that would make you send them work?
Then go ahead and get started.